AYS Client Care

Our client care programme focuses clearly on genuine quality of service. This is ensured by working closely with clients to select a tailored package of some or all of our services to match their specific needs.

This is a process of continuous development and is guided by one principle:

to put the clients’ best interests first at all times

The AYS client care programme has four constituent parts:

Products and Services

The continuous assessment and improvement of our offerings and the additional support we are able to provide through consumable supplies and janitorial services ensure the most effective level of performance.

Feedback from Clients

Throughout our contract, we listen carefully to the needs and requirements of our valued clients. Client questionnaires, open testimonials etc. are used to help us ensure that we provide an outstanding service.

Training

We are committed to the training of all staff throughout the company and as corporate members of the British Institute of Cleaning Service we observe and respect their methods. Training forms part of our induction programme as do our Health and Safety procedures. We find that this early detailed introduction to our working methods focus our employees approach to reflect our aims.

Complaints

Our commitment to clients is that we will always work together with clients, so that any dissatisfaction or complaint is personally dealt with by a senior representative of AYS and that all complaints, however small, will be dealt with professionally, expeditiously and with courtesy.

AYS, providing outstanding service to valued clients